Welfare support

Anna is thankful for our support. It helps her over the bumps in everyday life.

About our social, health and wellbeing (SHW) services

Our SHW services include case management, food parcels, showers, hair cuts and much more. They are all designed to help you over the bumps in everyday life. 

Can't pay electricity bills, gas or water?

Do you have an electricity or gas bill that you can’t pay? Are you forced to choose between eating or heating? Don’t worry, we can help.

We offer assistance to people struggling to pay their electricity, gas or other utility bills. We also have rental assistance for those facing eviction.

Our range of welfare support services

Our comprehensive range of SHW services provide wrap-around care for those in need. These services are delivered from our drop-in centre at 180 Liverpool Road, Ashfield.

Free food parcels

Our free food parcels are a lifeline for those in need. They include non-perishable items and frozen meals to help get through the week. Click here if you need a meal today.

Weekdays 8:00am - 3:30pm
Weekends 8:00am - 2:30pm
(Available by assessment)

Free calls & internet

Keep in touch with your friends and family. Use our computers, phones and free WiFi to stay connected.

Weekdays 8:00am - 3:30pm
Weekends 8:00am - 2:30pm

Free hair cuts

Get a hair cut or just a trim and feel fantastic. Our friendly, volunteer hairdresser is here to get your hair looking great. Book ahead by calling +61 2 8752 4639.

10:30am - 12:30pm
(Book ahead)

Free laundry

Wash and dry your clothes while you chat to the friendly team from Orange Sky Laundry.


8:00am - 12:00pm
(By Orange Sky Laundry, walk-in only)

Free legal advice

You can talk with confidence and get expert advice from the team at Marrickville Legal Centre. Get in touch or book an appointment by calling +61 2 8752 4639.

Every second Tuesday
10:00am - 1:00pm
(Appointments and walk-ins)


We’ve teamed up with Thread Together to offer fresh, new clothes for people in crisis. Speak to our SHW team to learn more. +61 2 8752 4639.

8:00am - 3.30pm
(Walk-ins, by assessment)


If you spent last night sleeping rough, come and have a shower. We’ve got a free, clean shower block with soap, shampoo, toothpaste, toothbrushes and towels. It’s all part of our caring welfare support program.

Monday to Friday
8:00am - 3:30pm
8:00am - 2:30pm

Utility assistance

If you’re struggling to pay your electricity, water or gas bills, we can help. We can also give rental assistance. Call our case workers on +61 2 8752 4602.


9:00am - 2:00pm

Government services

Come and speak to Service NSW and Services Australia about any issues related to Centrelink, Medicare, or NSW government issues.

Services Australia
Monday to Thursday
9:30am - 2:30pm

Service NSW
4th Wednesday every month
9:30am - 12:30pm
(Appointments and walk-ins)

Enquiries & advice

Get help with Centrelink, housing, emergency accommodation and referrals. Make an appointment with one of our case workers by calling +61 2 8752 4602.


9:00am - 3:00pm

Get urgent support and advice by calling +61 2 8752 4602.

Ask us for help now

Are you struggling to make ends meet? Maybe you need help with Centrelink? Or perhaps you need assistance paying the rent? We can lend a hand in so many different ways.

Ask our Social Health & Wellbeing team for assistance or advice today. Call us on +61 2 8752 4602, or email clinic@billcrews.org.