Triage / Medical Receptionist

10 Jul 2024


Our Healthcare team operates a full Medical Clinic providing safe, high quality health care services to the needs of marginalised individuals through the dedication of doctors, nurses, allied health professionals and case workers. The team work hard to ensure we deliver the very best healthcare to individuals and families who are the most needy and disadvantaged in our community.

Due to the growing need for our services, we are looking for a Triage Worker to join the team.

A bit more about the role:

  • 9am - 1pm, 5 days per week or
  • 3 days per week,
  • We are flexible on days and hours.


  • greeting our clients, answering calls, triage, booking appointments and queries
  • updating client details and enquiries using 3 different information management system - don't worry we'll provide training
  • a variety of administrative tasks including providing support to clients to complete referral or new patient forms, document scanning and email management
  • first point of contact for people presenting in crisis and referring out to other BCF employees or external services

To be considered for this position, you will have:

  • have previous medical administration and reception experience
  • exceptional customer service as you will engage with individuals who may present as vulnerable marginalised individuals, have complex issues and sometimes challenging behaviours
  • be compassionate, non-judgmental and supportive in respectful manner
  • provide a safe and calm environment for everyone in the reception area
  • multi-task and prioritise quickly as this is often an agile environment
  • intermediate computer knowledge and skills
  • exceptional attention to detail and accuracy
  • great verbal and written communication skills, and
  • knowledge of support pathways would be ideal

Why are we an employer of choice? We offer:

  • Professional Development Opportunities
  • EAP (Employee Assistance Program)
  • NFP Salary Packaging Benefit ($15,900 Tax Free Benefit)
  • 6 Mental Health Days (coming soon!)
  • Health and Wellbeing Program (WHEREFIT)
  • Close to Public Transport / or Free Off Street Parking


If you’re looking to work for an organisation that is truly making a difference in the community, one person at a time, then please click APPLY and send through your resume.

Bill Crews Charitable Trust and the Exodus Foundation are separate but co-operating entities. Both collaborate to meet the services and programs delivered under the Rev. Bill Crews Foundation brand name.

All Bill Crews Foundation employees are required to be fully vaccinated against COVID-19 and to comply with relevant booster vaccinations approved by the Australian Therapeutic Goods Administration. Proof of COVID-19 vaccination status will be required prior to commencing this role.

Applicants must hold work rights for Australia, and the successful candidate will be required to complete a Working With Children Check and Police Check as part of their employment.


On-site • Temporary • Part-time • Mid-Level


37.35 AUD - 46.69 AUD (Hour)


The Rev. Bill Crews Foundation provides direct assistance to address the cause and effect of homelessness, poverty and disadvantage. We succeed in achieving this through caring services including food provision, social welfare and education support.