Full time
Inner West, Sydney

The Intake Case Worker is the first point both face-to-face and by phone and involves triaging clients who are vulnerable and often have mental health and substance abuse issues and/or are at risk of, homelessness.  The role takes individuals through intake assessments and arranges support options through the SHW channels, and where applicable, refers out to alternative support agencies.

Does this sound like you?

  • Work with individuals through an intake assessment to deliver outcomes that are holistic and flexible to meet the needs of the individual
  • Refer clients through to casework, counselling and clinical, ensuring mental, physical and emotional wellbeing of individuals are appropriately catered
  • Assess vulnerability of clients and provision of Energy Accounts Payment Assistance (‘EAPA’) applications and financial assistance requests
  • Liaise and refer to internal and external service providers while providing emotional support and relief
  • Support employees and volunteers in the delivery of frontline services to the community when required

Do you have…

  • A Tertiary qualification in social work, social science, welfare, or related discipline
  • Experience working with adults with challenging / complex behaviours including mental health and alcohol and other drugs (‘AOD’)
  • Some experience referring individuals out for further clinical assessment, support and case management would be ideal
  • Excellent written and oral communication skills
  • Strong advocacy and referral capabilities
  • Strong conflict management skills
  • Works well in teams and collaborates


  • NFP salary packaging benefits ($15,900 tax free)
  • caring, supportive and family-focused environment
  • work with a great group of people who care about giving back to the community and the clients that we serve

To apply

If you’re looking to work for an organisation that is truly making a difference in the community, one person at a time, please send through your resume.


Bill Crews Charitable Trust and the Exodus Foundation are separate but co-operating entities.   Both collaborate to meet the services and programs delivered under the Rev. Bill Crews Foundation brand name.

All Bill Crews Foundation employees are required to be fully vaccinated against COVID-19 and to comply with relevant booster vaccinations approved by the Australian Therapeutic Goods Administration. Proof of COVID-19 vaccination status will be required prior to commencing this role.

Applicants must hold work rights for Australia, and the successful candidate will be required to complete a Working With Children Check and Police Check as part of their employment.

Job Features

Job CategorySocial Health & Wellbeing
Job commencementImmediate
Closest public transportAshfield

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